Returns & Exchanges

At King Palm, we stand behind the quality of our products and offer a 30-day window for returns or exchanges on all unused items. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.

• 3.
  Ship It Back

  Drop off your package at a local carrier facility using the provided shipping label or your preferred method with tracking enabled.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.